Customer Issue Resolution
- If an issue is caused by our side, we take full responsibility.
- If the issue is related to your supplier or factory, we coordinate with them to resolve it efficiently.
- If the problem originates from the customer’s side, we provide guidance to minimize loss and help solve it promptly.
On-Site Support in Yiwu & China
For buyers visiting Yiwu or other parts of China, we offer additional support services:
- Airport pick-up
- Hotel reservations
- Assistance with any other local needs
Our Service
read service FAQ’s
Absolutely. We document recurring issues and work with suppliers to improve production standards, packaging methods, and quality checks. This helps reduce repeat problems and improves consistency in future orders.
Resolution time depends on the issue complexity and supplier response. Simple cases may be resolved within days, while more complex disputes may take longer. We keep you informed throughout the process with clear updates.
Yes. We assist in enforcing warranty terms agreed during the sourcing stage. This includes negotiating free replacements, spare parts, or cost deductions in future orders to protect your long-term interests.
We provide structured after-sales support, including issue investigation, supplier coordination, replacement or compensation negotiation, and follow-up tracking. Our goal is to help you resolve problems efficiently without language or time zone barriers.
Yes. We help determine whether the issue is caused by production, packaging, or shipping. Based on the case, we assist with supplier responsibility claims, insurance coordination, and corrective actions for future shipments.
We usually require photos or videos of the issue, quantity affected, order details, and shipping documents. Clear documentation helps speed up communication and increases the success rate of claims with suppliers or logistics partners.
