We usually require photos or videos of the issue, quantity affected, order details, and shipping documents. Clear documentation helps speed up communication and increases the success rate of claims with suppliers or logistics partners.
What information is required to start an after-sales claim?
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About the Author: Neil Wu
My name is Neil Wu, and I am currently an International Trade Analyst at Sellers Union Group. With many years of experience in foreign trade, I specialize in helping international clients find the most suitable sourcing solutions from China. I also focus on optimizing their procurement processes, including quality inspection, logistics assurance, and payment credit guarantee, ensuring a smooth and reliable purchasing experience.
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