After-Sales Support
Most issues get caught before shipment by our quality control process. If something still comes up after delivery, here's exactly what happens and who's responsible.
Who's responsible, and what we do about it
If it's our mistake
We take full responsibility — no back and forth about fault.
If it's the supplier's or factory's
We coordinate directly with them for a replacement, compensation, or fix — you don't have to chase the factory yourself.
If it originates on your side
We tell you plainly and help you minimize the loss and resolve it quickly.
Visiting Yiwu or China?
If you're coming to inspect suppliers or the market in person, we help with the logistics around your trip.
Have an issue with a recent order?
Send us photos, order details, and shipping documents — we'll take it from there.
Frequently asked questions
What happens if a product arrives defective or damaged?
We first determine whether the cause was production, packaging, or shipping. If the fault is ours, we take full responsibility. If it's the supplier's, we coordinate a replacement or compensation directly with them.
How long does after-sales resolution usually take?
Simple cases are often resolved within a few days. More complex supplier disputes can take longer — we keep you updated throughout rather than leaving you to chase a response.
What do you need from me to start a claim?
Photos or video of the issue, the quantity affected, your order details, and shipping documents. Clear documentation is what speeds up a resolution with the supplier or logistics partner.
